Companion Care Vet Hospital, LLC at 27685 Three Notch Road in Mechanicsville, Maryland

Customer Reviews about Companion Care Vet Hospital, LLC

• ✪ ✪ ✪ ✪ ✪
  Thank you Companion Care Vet Hospital in treating a box turtle that was seriously injured. I don't know if he/she will survive but thank you for trying.
  July 05, 2017

  by Sanford Brooks
• ✪ ✪ ✪ ✪ ✪
  Took our little dog, Cookie, in on Saturday, July 1st, 2017 for routine shots and exam. The vet pronounced the doggy (including lung and heart sounds) as normal/healthy. A follow-up visit was scheduled for July 15th. Total bill: $303.35. Over the next few days the dog's breathing became increasingly labored. Close to midnight on July 4th the dog's breathing degraded to the point that I took her to WECare (24 hour vet) in Waldorf, arriving approximately 1:15 AM. The WECare vet asked me if Cookie had always had a heart murmur. An X-Ray revealed very cloudy lungs. We sadly euthanized our beloved little Cookie on the evening of 7/5. Total charges at WECare: $923.19. A day or two later I phoned Companion Care to cancel Cookie's follow-up appointment and explained she had been put to sleep. The receptionist who answered the call was sympathetic and promised to cancel Cookie's appointment and purge her from the system. A few days later I received an e-mail from Companion Care reminding me about Cookie's appointment on July 15th. I replied to the e-mail, again explaining that Cookie had been put to sleep and to please purge her from the system. A few days later I received a phone call from Tonya, the operations manager at Companion Care, reminding me of Cookie's appointment on July 15th. At this point I unloaded my frustrations on Tonya, not only at Companion Care's inability to process a simple cancellation, but also for their pronouncing Cookie healthy mere days before she had to be put to sleep. I requested some sort of compensation for my trouble. On July 18th I was informed by Tonya that Companion Care was unable to offer me any compensation. Had they at least offered a token, I would not be writing this negative review. They would not have had to acknowledge negligence or wrongdoing. Just a simple, "I'm sorry Mr. Robinson. While we're not able to refund the $303.35, we will refund gladly refund $50.00 as a token of our contrition for the trouble we caused you through our inability to cancel an appointment for your beloved pet", was all I was hoping to see. My impression of both Companion Care and WECare is that their sole focus is on revenue. If we ever own another small animal, I will go to great lengths to avoid patronizing this place. Their office staff is incompetent and they're clueless concerning customer relations. The reader of this review can draw a personal conclusion from the facts stated above as to whether the vet who treated Cookie was competent.
  December 12, 2016

  by Lawrence Robinson

Opening hours Closed now

Tomorrow: 08:00 am — 06:00 pm

Photo gallery of Companion Care Vet Hospital, LLC

About Companion Care Vet Hospital, LLC in Mechanicsville